The cost of an AT&T unlimited plan will depend on the number of lines you need and the specific plan you select. For example, AT&T’s Unlimited Starter® SL plan costs $35.99/mo. per line when you get four lines. You can use the online tool to estimate how much an AT&T unlimited plan that suits your needs might cost.Even if you didn't buy your device from AT&T, you can keep your device and simply add an AT&T wireless plan to get new service connected on that device. When you bring your own device, you won’t need an AT&T Installment Plan SM since you already own your device. You’ll even be able to keep your current number if it’s eligible for transfer .17 Messages. Tuesday, June 20th, 2023 3:33 AM. Cannot unlock device due to website technical issues. @ATTMobilityCare , Hi, i paid off a phone and it now is ready for …Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there. Jun 21, 2018 · When a phone is sold, it is locked and can only be used on that network. After a phone is fully paid for, it is eligible to be unlocked, which means that it can be used on any compatible network. Unlocked phones are worth more than locked phones on the used phone market. You do not need to unlock your phone, but if you want to, you can.Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. Dec 8, 2023 · Go to Settings > General and tap About. Under Carrier Lock, you should see a message that says, "No SIM restrictions." If you don't see that message, contact your carrier. If your device is on iOS 13 or earlier, use these steps: Contact your carrier to confirm that they applied the unlock in their system. Restore your iPhone to factory settings. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Apr 4, 2024 · The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request. Sep 3, 2023 · The first step is to, on your computer or smartphone, head over to the AT&T Device unlock portal in your browser of choice. You’ll want to click the option that says Unlock a device. Next, you ...Sep 8, 2021 · My phone is completely paid off and I have had it for over 60 days (purchased in June 2021). When I submit the unlock request it says "Try your unlock request again after your service has been active for at least 60 days." I tried the option for non-ATT wireless customers just in case and it confirmed that the phone is active but would not allow me …Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or involved ... Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …Jan 29, 2021 · FWhen submitting an unlock device request online, make sure to select Yes when asked if you’re deployed military. We’ll ask for your temporary or permanent change of station (TCS or PCS) military documents. If you have an installment plan, you’ll still pay your bill as normal. But you don’t have to pay off your installment plan before ...Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Dec 7, 2021 · Go to http://att.com/deviceunlock.; Select Unlock your device.; Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility ... Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …4 days ago · Review the eligibility requirements and submit a request to unlock your phone or device.Mar 8, 2024 · ACCESS: Press and hold the Side and Volume down buttons , then select Lockdown mode . Lock and unlock device. • LOG IN USING THE SECURITY LOCK : To use face recognition, raise your phone in front of your face to unlock your device. To unlock your phone using your fingerprint, place your finger on the fingerprint sensor.Apr 9, 2024 · Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device.Apr 17, 2024 · Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device.Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …Dec 6, 2023 · OnePlus devices: In your Settings app, enter the Wi-Fi & Internet menu, and select SIM & Network. T-Mobile devices: In your Settings app, choose the Network & Internet menu; under Mobile Network, select Advanced. Once you've found the right menu for your device, here's how to complete your T-Mobile device unlock: Choose Network …Jul 19, 2018 · Hey there @Chuchi, we'd be glad to let you know how to receive a device unlock request number.. In order to obtain your device unlock request information, you'll need to: Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm …Dec 7, 2021 · Go to http://att.com/deviceunlock.; Select Unlock your device.; Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility ... Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.Dec 7, 2022 · Keep your personal info safe. Set a security option on your phone or tablet to prevent outsiders from accessing your contacts, personal info, or other important data. Jan 17, 2017 · If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how. If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device. May 7, 2022 · That was fruitless, i never recd a call back. I called att customer service again in mid april and explained that the device unlock prompts lead to the not paid off message, he saw that this was true and I do neet eligibility for unlock but could not do it, he said he expedited the issue to att customer care team and explained my issue.Apr 4, 2024 · Yes. Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request.Apr 4, 2024 · The AT&T Support Center provides personalized assistance for customers of AT&T Wireless, Internet, Prepaid, and more! Read our helpful Support articles to self-service and check on the status of your service request.May 21, 2023 · Hi @mctasha22.Thank you so much for reaching out to us. We are more than happy to assist with your device unlock request. Have you tried to submit a unlock device request. We are asking these questions just to clarify and make sure we give you the correct steps to follow.Apr 4, 2024 · Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request. Apr 4, 2024 · Yes. Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request.Mar 21, 2024 · Unlocking your AT&T phone is a simple process. Here is a step-by-step instruction to help you through it: Step 1: Visit AT&T's Device Unlock website. It is the official platform given by AT&T for all unlock requests. Step 2: You will see options for "Unlock your device" and "Check your Unlock status."Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated.Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing …Jan 31, 2022 · Device Unlock Portal Not Working. I am trying to unlock an older att phone. When I go to the portal I get the following message: "Looks like you stepped away. We closed your session to protect your info. Start a new unlock request ". as soon as I type in the last digit of the IMEI. I have tried doing this on different browsers, different ...Dec 7, 2021 · Go to http://att.com/deviceunlock.; Select Unlock your device.; Enter the IMEI of your smartphone (Dial *#06# on your smartphone) Read and agree to the eligibility ... Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. May 19, 2022 · As our ACE sandblaster mentioned, AT&T does not charge to unlock your device. If you feel it was an AT&T website or phone number that you purchased the device unlock request, then please provide us with the information, so that we can validate if it is from AT&T. To submit a request to unlock your device: Go to deviceunlock.1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" …Dec 7, 2022 · How to unlock a SIM with a PIN unlock key (PUK) Go to your account overview and open the My wireless section. Scroll to My devices & add-ons and choose the device that needs a PUK code. Select Manage my device. Under See device options, select Get your PIN unlock key (PUK). Apr 13, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device.Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required.2 days ago · 1. Swipe down from the Notification bar, then select the Settings icon . 2. Select Lock screen & security . 3. Select Select screen lock, then select the desired screen lock type and follow the prompts to complete set up. 4. Edit Lock screen notification settings as desired, then select OK. Change lock type.1. Check your eligibility for a carrier unlock. AT&T will unlock your phone for free if you meet the criteria for unlocking. If you don’t meet the criteria, you will have to …Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there.We do understand you …Jul 8, 2022 · ATT UNLOCK CODE GENERATOR What's an AT&T unlock code generator? Guides By Fiona Mcsweeney - 08/07/22 09:27. ... In this blog post, we take you through the unlocking process and reveal the fastest and easiest way to source your AT&T device unlock code required to unlock your phone from the AT&T network.Mar 20, 2024 · Freedom to choose what’s best for you Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&T. Offers vary. Restrictions may apply. Learn More Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Dec 14, 2021 · Power on the device with non-AT&T SIM. • For devices with removable battery, insert the battery back into the device. (Wait for the message: “Enter the device unlock code.”) Enter the unlock code. Press OK. Feel free to reach back out and let us know how these detailed steps worked for you! Thank you!Jul 28, 2023 · Att Device Unlock is not wo... The Samsung Galaxy S24. Buy now. kcarlson77375. 7 Messages. Friday, July 28th, 2023 6:44 PM. Att Device Unlock is not working. Hi, I'm trying to unlock a Paid off ATT phone to move it to our new carrier. It's a company account and all phones were paid off several months ago.Aug 17, 2021 · Hello @STEPHENF2109, let's take a closer look into why you're receiving the messages when trying to unlock the phone. Your phone would have to be considered AT&T Prepaid for 6 months before the Unlock Portal will accept the device.. Also, there're device unlock eligibility requirements that have to be met. Go to the highlighted area to …1. Head to AT&T's online unlocking portal and select Unlock your device. If you've already submitted an unlock request, you can check it from this page too. AT&T; …Aug 21, 2023 · Ways to cancel. Online. Submit an online military cancel request. We’ll ask for the required info and provide a place to upload your deployment orders. Fax. 847.513.5954 (long distance charges may apply) To cancel your service by fax, we’ll need this info: Account name (as it appears on the bill) Account number. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ... Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. Nov 24, 2017 · Check the status of your request . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Aug 16, 2023 · Every device you purchase from AT&T is locked. It has always been this way. This is definitely not new. If you purchase an AT&T model from a manufacturer, it is locked. If you purchase an iPad and activate it with Apple's SIM card, the iPad physical sim cannot be locked and the ESIM is unlocked and available to use with any service …Nov 7, 2022 · Hello Houdini1031, we're here to help with your device unlock request.. We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). In the meantime, try clearing the cache and cookies and power cycling your phone by pressing …1. Head to AT&T's online unlocking portal and select Unlock your device. If you've already submitted an unlock request, you can check it from this page too. AT&T; … Solicitud de desbloqueo de dispositivo. Puedes solicitar desbloquear tu teléfono o dispositivo de AT&T si cumples con los requisitos de elegibilidad. Te pediremos algunos detalles y luego te informaremos si cumples con los requisitos del desbloqueo. Comienza una solicitud de desbloqueo. Everything’s done remotely, in three simple steps. Enter IMEI Number. Your IMEI can be found in Settings > About screen, or by dialling *#06#. Unlock Phone. Your order: Please select your. 1. Enter your details. Select your ATT …Aug 9, 2023 · Pay off your device, if required. Wait 24 hours for the next step. Request an unlock from your provider, if required. Choose a plan and get a free SIM or eSIM. Xfinity. Find out if your device will work on our network (PDF, 498KB) Check phone unlock eligibility. Pay off your device, if required. Sep 28, 2023 · September 28, 2023. in. All News, News. AT&T has updated its unlock policy for paid-in-full devices without many people noticing. Instead of being able to purchase a smartphone in full from the carrier and moving to another service without waiting, customers now must wait 60 days from the purchase date. While the change happened in late July ... Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated.2 days ago · Get Samsung Galaxy Tab S9+ 5G (SM-X818U) support for the topic: Secure My Device. Find more step-by-step device tutorials on att.com.Apr 14, 2023 · If you’re thinking of how to unlock an att phone yourself for free, here’s how! You can unlock your phone in several ways, ... 2.1 AT&T Device Unlock Eligibility. Cleared Payments. If your device is under a plan or a monthly-basis payment or isn’t fully paid, you can’t unlock it just yet.Feb 10, 2022 · Follow the steps below to know how. Visit the official page of the service. Select your phone brand, model, and network on the main page. Now click on Unlock your phone option. Enter IMEI number on next screen and click Check Unlock Now option. The service will ask for your info along with the payment details.6 days ago · Start of main content. Review the eligibility requirements and submit a request to unlock your phone or device.May 10, 2023 · Also, Prepaid devices that launched from June 8, 2019 include an AT&T Prepaid Device unlock app that a customer can use to request an unlock right from their device. The app is only available preloaded on newly launched prepaid devices. Customers are required to use the app to submit the device unlock request if the device comes …Dec 14, 2019 · Hey there @vucoi2910!. Let's look into the results of your device unlock request. We advise that you confirm that your device is active on the AT&T network at least 60 days and that it meets our other eligibility requirements.. Let us know how this worked for you. Lar, AT&T Community Specialist4 days ago · We’ll use these to check your unlock status. Look in your spam or junk folders if you don’t see it in your inbox. Don't know your IMEI? Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device unlock request. AT&T Device Unlock Instructions . Descargar las instrucciones en español para desbloquear equipos de AT&T (PDF de 513 KB) How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once your Apr 4, 2024 · Yes. Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request.Dec 7, 2022 · Keep your personal info safe. Set a security option on your phone or tablet to prevent outsiders from accessing your contacts, personal info, or other important data. Get steps to secure your device with our security device support tutorials.Jan 21, 2022 · We are here to help with your device unlock @Nateslady79.. You can check the status of your request online: Visit Check Your Unlock Status.; Enter the IMEI number.To find the device IMEI, dial *#06# or choose Settings > About.; Enter the Request number.This is in the confirmation email you received when you submitted your device …Jul 24, 2018 · Hello everyone, I've got an iPhone 6 which ive gotten from relatives from America and it is locked to ATT network. ... Hello Bendybones, we're here to help with your device unlock request. This is a very old thread. Please start your own thread so that we can provide more direct assistance for your device.Sep 8, 2021 · My phone is completely paid off and I have had it for over 60 days (purchased in June 2021). When I submit the unlock request it says "Try your unlock request again after your service has been active for at least 60 days." I tried the option for non-ATT wireless customers just in case and it confirmed that the phone is active but would not allow me …May 7, 2023 · Prepaid phones must be used on the prepaid service for 6 continuous months before they are eligible for unlocking for AT&T to recoup the discounted price of the phone. If you wanted an unlocked phone, you could have purchased an unlocked one from the manufacturer but you would have paid several hundred dollars more. 0.May 7, 2023 · Prepaid phones must be used on the prepaid service for 6 continuous months before they are eligible for unlocking for AT&T to recoup the discounted price of the phone. If you wanted an unlocked phone, you could have purchased an unlocked one from the manufacturer but you would have paid several hundred dollars more. 0.
Jan 17, 2017 · If you have a myAT&T account, you can verify your device is eligible before you submit a request to unlock your device. Visit verify device unlock eligibility to learn how. If you don’t have or are unable to log in to your myAT&T account, follow the steps below to submit a request to unlock your device.. Flight ny to iceland
Apr 15, 2024 · Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more.Apr 12, 2022 · If your device is still locked to our network, then you'll need to submit another unlock request. Please keep in mind that if your device has the pre-loaded app, then you'll have to submit the request through there. Simply open the app, click Unlock, and follow the prompts. Personal device requirements.Feb 19, 2017 · Hi there @THX1965,. Oh no! I’m sorry to hear you’re having issues submitting a device unlock request for your iPhone 6. I can understand the importance of unlocking your phone, especially if you plan on using another carrier’s SIM card! Thanks a lot for coming to the Community Forums to research a resolution!Yes. Here's how: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have …How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once …Nov 24, 2017 · Check the status of your request . . . Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required.Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or involved ...Nov 4, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code. Press OK. Oct 25, 2018 · Good evening @88For88, allow us to lend a helping hand.Try clearing the cookies on your browser. Also try using a different web browser. Thanks for reaching out to us. Makaela, AT&T Community Specialist.Jan 20, 2024 · Device unlock app. I used the online portal to request unlocking of a Samsung A12. All requirements for unlocking are met. I received the reply: "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." However, I can find no such app on the device. I've searched high and low.How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once …2 days ago · 1. Swipe down from the Notification bar, then select the Settings icon . 2. Select Lock screen & security . 3. Select Select screen lock, then select the desired screen lock type and follow the prompts to complete set up. 4. Edit Lock screen notification settings as desired, then select OK. Change lock type.Apr 15, 2024 · And by go, we mean to submit an online form to have AT&T unlock your phone. To fill out the form, just go to AT&T’s unlock page and follow the instructions. Once you’re done, you’ll get an email with a link you have to click to complete the request. After that, it’s just a waiting game. You’ll get another email from AT&T within a ...Mar 8, 2024 · ACCESS: Press and hold the Side and Volume down buttons , then select Lockdown mode . Lock and unlock device. • LOG IN USING THE SECURITY LOCK : To use face recognition, raise your phone in front of your face to unlock your device. To unlock your phone using your fingerprint, place your finger on the fingerprint sensor. AT&T Device Unlock Instructions . Descargar las instrucciones en español para desbloquear equipos de AT&T (PDF de 513 KB) How to unlock your device: You must submit a request to unlock your AT&T phone or tablet. If your device meets the eligibility requirements, your request will be approved. Once your 1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" …May 7, 2022 · That was fruitless, i never recd a call back. I called att customer service again in mid april and explained that the device unlock prompts lead to the not paid off message, he saw that this was true and I do neet eligibility for unlock but could not do it, he said he expedited the issue to att customer care team and explained my issue.Jul 24, 2018 · Hello everyone, I've got an iPhone 6 which ive gotten from relatives from America and it is locked to ATT network. ... Hello Bendybones, we're here to help with your device unlock request. This is a very old thread. Please start your own thread so that we can provide more direct assistance for your device.Oct 21, 2023 · Hi @Spock2050, thank you for writing back to us. To answer your question, yes, AT&T has the option to unlock your device, if you meet the device unlock eligibility criteria.The device has to be fully paid, and there should not be any past due/installments on the device. If you're buying the phone from a third party/online store, please confirm if …Jun 16, 2023 · Verizon: Contact Verizon at *611 from your Verizon Wireless Prepaid phone or call 888-294-6804. Sprint: Visit the Sprint Unlocking FAQs page or call 855-639-4644. Remember, the FCC stands in favor of consumers and requires carriers to unlock your phone free of charge so long as the stipulations are met. 2.May 7, 2022 · That was fruitless, i never recd a call back. I called att customer service again in mid april and explained that the device unlock prompts lead to the not paid off message, he saw that this was true and I do neet eligibility for unlock but could not do it, he said he expedited the issue to att customer care team and explained my issue..